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34. How We Gain — Or Give Away — Authority While Speaking
Think Fast Talk Smart: Communication Techniques
Is Anger a Strong Emotion?
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Anger is a much stronger emotion than sadness, or any kind of remorse or hesitation. So anger is a very strong emotion. Andi i have found in dealing with the various people that i deal with, and particularly institutions that I deal with, many of which have done it good job of not providing good customers service. But oftentimes displaying anger gets much more results than begging or, you know, cajoling or pleading,. Or throwing yourself on the mercy of whoever the particular organization happens to be.
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