165. How to Start a Million-Dollar Print Shop: From Broke to Boss
The UpFlip Podcast
Balancing Quality and Customer Experience
This chapter delves into the essential equilibrium between craftsmanship, customer service, and operational efficiency in a print shop. It underscores that customers often prioritize service over product minutiae, urging businesses to strategically allocate resources for maximum impact. Additionally, the importance of employee accountability and quality leadership in fostering an environment conducive to continuous improvement is highlighted.
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