The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

The GPT effect: A new era of customer service

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Is It Important to Vertically Integrate the Safety Functions of Large Language Models?

I don't have any of the answers to these questions, but they're great ones for us to debate. I find the AI can sometimes generate responses that are so detailed and so good that there's just no way that a human did it anyway. So even the AI tools out there to detect whether something is redundant or responded by AI was not perfect. It would be very hard for humans to answer those questions as well. That's definitely interesting dynamic. And another questions about the safety functionality. How important is vertical integration of safety, functionality with model provider? For example, how important is to use open eyes, moderation API with touchy BT model, output versus mix and match with Jix

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