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298 - Data-Driven Strategy is Product Management

This is Product Management

CHAPTER

Getting Lost in the Sea of Data?

Data driven and creativity of imagination should not be considered as mutually exclusive. To me, it's about starting with the end in mind and then working backward. Adoption from existing customers, how are myt s using specific features? What challenge s they are facing and using those features? How can we gather data into those challenges? This typically tat translates into measuring things like direct usage,. Net promoter score, customer effort score, or a normalized view of your support ticket.

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