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What Most Hotels and STRs Miss: The Hidden Power of the In-Stay Journey

Behind the Stays

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Crafting Memorable Guest Experiences

This chapter delves into the art of creating unique characters and narratives to embody a brand's vision, particularly in boutique hotels. It emphasizes the importance of storytelling in establishing a deep connection with guests, contrasting it with the impersonal nature of larger hotel chains. Additionally, innovative ideas for enhancing guest interactions through engaging, immersive activities are explored, demonstrating how creativity and authenticity can transform the hospitality experience.

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