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#57 Sheila Heen: Decoding Difficult Conversations
The Knowledge Project with Shane Parrish
Email Isn't Dialogue
In person communication, hopefully not always, but should be easiest to read dialogue. When you move to emal, email isn't really dialogue. Emal is serial monologue. For some people, texting falls somewhere in between. It's a little more dialogue because it tends to be shorter,. But of course, it's crypticet cetera. So i tend to tell people, just pick up the phone. And typically, if a conflict starts on email, it's really hard to solve on email.
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