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21min chapter
SaaStr 768: Approaching Half a Million Customers: How to Win in SMB with BILL CEO and Founder René Lacerte
The Official SaaStr Podcast: SaaS | Founders | Investors
Scaling Revenue and Overcoming Challenges
This chapter explores the evolution of a business's revenue model, focusing on the transition from classic SaaS to diversified income streams. It discusses the complexities of managing payment solutions for small and medium-sized businesses (SMBs) while emphasizing the importance of customer retention and innovative practices. The conversation highlights the need for seamless user experiences, robust infrastructure, and the strategic mindset required to capture greater market share in a competitive landscape.
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