#144 Anticipatory design & cross-channel ecosystems with Sarah Doody & Andrea Resmini
UX Podcast
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The Serendipity of Automation
Automation is great, but where does serendipity come into play? We have to think of where else are we going to be gathering data. If you don't get full access, there's going to be a missing link and then something will break. And the whole chain of decisions isn't going to work anymore.
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