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29. Question Everything: Why Curiosity Is Communication’s Secret Weapon
Think Fast Talk Smart: Communication Techniques
How Tone Plays Out in Question Asking
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Tone is really important. Tone can turn a question negative or positive. Let's do a role play. Ocan, you're going to be the employee, and i'mgoing to be the manager. So mat, this is your line, and i will respond two ways. You'll say the line, i'll respond. All right, i have apa and to automate customer service. What do you think it will take to implement that plan? Aren't generally supportivet say it again, i have a plan to automation customer service.What do you Think It Will Take To Implement That Plan? Just emphasize one word that and attang the entire tone and context of the meaning.
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