Fintech Insider Podcast by 11:FS cover image

934. Insights: Setting the benchmark for UX in financial services

Fintech Insider Podcast by 11:FS

CHAPTER

Transformations in Fintech User Experience

This chapter explores the findings from the Pulse report on user journeys and experiences in the financial services sector, emphasizing the importance of digital interactions and advancements in user experience. It discusses the evolution of fintech companies, their growing service offerings, and the competitive landscape shaped by significant trends like wealth transfer and AI advancements. The conversation also highlights innovative features that improve user engagement, reflecting a notable shift in how financial products cater to users' needs.

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