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This chapter explores the crucial role of knowledge management in improving decision-making and fostering collaboration. It highlights the differences between knowledge and information management while stressing the importance of both explicit and tacit knowledge for effective problem-solving and innovation.

Enterprise Knowledge CEO Zach Wahl speaks with Marco Marcoccia, Director of Knowledge Management at Turner Fleischer. Turner Fleischer is an integrated design studio that does interior design and experiential graphic design, as well as architecture.

In their conversation, Zach and Marco discuss the intricacies of knowledge management within the architecture industry, as Marco explains his approach to defining KM, emphasizing the importance of both explicit and tacit knowledge.

The discussion also covers the evolution of Marco’s career from architecture to knowledge management, the critical role of a supportive CEO, and the importance of fostering a culture that values knowledge sharing. Additionally, the conversation touches on the influence of AI in KM, the importance of continuous learning, and the potential future directions for the field.