821: How to Keep Calm and Defuse Tensions in Conflict with Hesha Abrams
How to Be Awesome at Your Job
00:00
V U C S - The v Is Validate, the C Is Clarify, and the v Is Validate
Vakam offers a four part process to diffuse anything. The V of the validate is the number one, it's the WD 40 of interpersonal relations. But where it gets hard is that if you can validate, sure, go ahead. You name the emotion. That's all you got to do.
Transcript
Play full episode
