Introduction

How do you get seen in a world that doesn't see you? How do you get recognized when so many systems are designed to keep you unrecognized? Those are the questions at the heart of today's episode. In the 2nd episode in my 5-part series on decoding empathy, I talk with behavioral scientist and brand strategist N. Chloé Nwangwu about how she helps underrecognized people "emerge from the margins" and get noticed.

Footnotes:

• Find out more about Chloé Nwangwu and Nobi Works
• Sister Outsider: Essays and Speeches by Audre Lorde
• The Question of Access by Tanya Titchkosky
• "Why We Should Stop Saying Underrepresented" by Chloé Nwangwu on HBR
• "Racial attention deficit" by Sheen Levine, et al
• "Forget the ambition gap, it's the ‘ambition penalty’ that's really holding women back at work" by Stefanie O'Connell Rodriguez on Glamour
• Speech by Angela Bassett 

Every episode of What Works is also available in essay form at whatworks.fyi 

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• (00:00) - Aren't we all the same?
• (01:42) - Introduction
• (02:44) - "Institutionalized rejection of difference" Audre Lorde
• (04:14) - The Mythical Norm
• (06:20) - Underrepresented vs underrecognized
• (09:12) - Access and recognition go hand in hand
• (10:27) - Visibility biases and invisibility taxes
• (17:38) - What is a brand?
• (19:09) - A brand in action on the global stage
• (20:45) - A "politics of wonder"
• (23:36) - Circle of recognition
• (27:02) - Conclusion