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3min chapter
#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
All-In with Chamath, Jason, Sacks & Friedberg
Health Care Hospitality Training - Five Things You Can Do to Change the Health Care Landscape
Co-founder of a primary care membership service called the landbe m. M, shares his top five tips for health care hospitality. Treat patients the way you would want to be treated as doctor or family member. Set clear expectations and ask good questions to get good clues. Be an agent, not a gate keeper - let people in rather than keep them out. For extra credit, surprise and delight -- how can we make this best interaction?
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