Health Care Hospitality Training - Five Things You Can Do to Change the Health Care Landscape

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Co-founder of a primary care membership service called the landbe m. M, shares his top five tips for health care hospitality. Treat patients the way you would want to be treated as doctor or family member. Set clear expectations and ask good questions to get good clues. Be an agent, not a gate keeper - let people in rather than keep them out. For extra credit, surprise and delight -- how can we make this best interaction?

This talk was recorded LIVE at the All-In Summit in Miami and included slides. To watch on YouTube, check out our All-In Summit playlist: https://bit.ly/aisytplaylist

0:00 The Lanby's Tandice Urban breaks down why healthcare has a customer service problem, and how to fix it

12:28 Bestie Q&A: changing American's perspective on healthcare, opportunity for DTC health brands, why is medical spend at all-time highs while avg lifespan has flatlined/slightly decreased?

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Intro Music Credit:

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