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12min chapter
How to become a "friction-fixer" with Bob Sutton
ReThinking
Leaders on the Front Lines
The chapter emphasizes the importance of leaders not being shielded from ordinary experiences, but instead being on the front lines and understanding how things work. It discusses the benefits of leaders who have had different types of jobs and the need for a balance between generalists and specialists in an organization.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode