The Biggest Mistake We Make on Hello

The highest word in terms of pitch on the entire call for both men and women was hello. What happens is as humans, we're very attuned to people's cues. When we hear someone with a high pitch up here, whether vocal cords are tight, that when we're more anxious, we go higher. We can hear that anxiety. So the biggest thing you can do on a call is not say hello on the in-breath, but says hello on the out-breath.

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