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416 From Backroom to Boardroom by Debbie Qaqish

The Marketing Book Podcast

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How to Be More Focused on the Customer

Douglas Rushkoff: Marketing has a passion for the customer, it is just that the rest of the organization sometimes gets in the way. He says there's only so many things they can do so far that they can push it.rushkoff: Take a look at your customer journey and say, you know, we're not doing anything on that part of the customer journey. It's kind of like doing a self-assessment and how you can improve going into 2023.

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