2min chapter

Lenny's Podcast: Product | Growth | Career cover image

Gibson Biddle on his DHM product strategy framework, GEM roadmap prioritization framework, 5 Netflix strategy mini case studies, building a personal board of directors, and much more

Lenny's Podcast: Product | Growth | Career

CHAPTER

Is It the Right Thing to Auto-Cancel?

During covid nedflicks auto cancelled, apparently, something like half a percent of its members because they were inactive. So let's use the delight and hard to copy marge nancy model. Is this a delightful thing to do? Absolutely, my co i feel really good. Ye ifi g, company's late here. Take your money back. You're not using this thing exactly. And what's the hard to copy advantage that you be building by engaging in this best practice? I imagine there's a kind of a brand halo. Justas you feel good about neflicks being really good to you. Totally. But then the margin, the bad news, you

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