Raw Data with Rob Collie cover image

The Power of Empathy & Why Drudge Work is Dying, with Microsoft's Scott Sewell

Raw Data with Rob Collie

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The Evolution of Dynamics CRM: Data, Insights, and Innovation

This chapter reflects on the early history and development of Dynamics CRM, focusing on its launch and the integration of customer data from legacy systems. The discussion emphasizes the role of digital tools in enhancing visibility and decision-making in sales management, along with a personal anecdote about presenting data insights using Power BI. The chapter also addresses the challenges of generating quality demo data for analytics and the potential of generative AI in crafting meaningful narratives from data.

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