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#372: Julie Rice — Co-Founding SoulCycle, Taming Anxiety, and Mastering Difficult Conversations

The Tim Ferriss Show

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Challenges of Customer Appreciation and Technology Failures

This chapter details the challenges faced during a fitness studio's first customer appreciation day, where an influx of new attendees caused dissatisfaction among regulars. The narrative also explores the difficulties with technology and website development, ultimately leading to the creation of a new app to enhance customer service.

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