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693: Building Better Relationships through Validation with Michael Sorensen

How to Be Awesome at Your Job

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The Power of Validation in Communication

This chapter explores the significance of validating others' feelings in feedback conversations, highlighting the drawbacks of using 'but' instead of 'and' to maintain emotional acknowledgment. It discusses the challenges of empathy and emphasizes asking questions to understand the deeper reasons behind emotional responses. Through anecdotes and practical examples, the chapter provides strategies for enhancing interpersonal relationships and effective communication.

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