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Immersive Experience Design: How to Use Story to Design Work Experiences | Stacy Barton

Work For Humans

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Customer Loyalty

A part of what the company needs to do is love the customer. Some of that is the people in the organization, the actual people. But some of it is that the policies do. When you go to Southwest, they're not going to nickel and dime you on luggage costs. That's a manifestation of their love for you. You don't start with the art, in my opinion. Two connections there.

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