13min chapter

Marketing Made Simple cover image

#154: Why Your Brand Story Should Be Less About You And More About Your Customer

Marketing Made Simple

CHAPTER

Empathy and Authority in Brand Storytelling

The chapter emphasizes the significance of positioning the brand as the guide in the customer's journey, focusing on the importance of combining empathy and authority in brand storytelling to build trust with customers. It reflects on the challenges of service providers in establishing trust and creating meaningful connections with clients, highlighting the role of empathy and authority in mapping out the brand script effectively.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode