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#154: Why Your Brand Story Should Be Less About You And More About Your Customer

Marketing Made Simple

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Empathy and Authority in Brand Storytelling

The chapter emphasizes the significance of positioning the brand as the guide in the customer's journey, focusing on the importance of combining empathy and authority in brand storytelling to build trust with customers. It reflects on the challenges of service providers in establishing trust and creating meaningful connections with clients, highlighting the role of empathy and authority in mapping out the brand script effectively.

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