Marketing Operators  cover image

E052: How We Set KPIs, Structure Reporting and Run Meetings to Drive Results

Marketing Operators

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Navigating the Complexity of KPIs

This chapter explores the intricate process of establishing and adjusting key performance indicators (KPIs) for customer retention and revenue. The conversation highlights the balance between accountability and the impact of external factors on performance metrics, while stressing the necessity of meaningful, outcome-based goals. Furthermore, it critiques misleading metrics and emphasizes the importance of actionable KPIs that are directly tied to business success.

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