The Importance of Continuous Improvement

If you have a small group that are really championing this process, we call the ITEM, they will be self-motivated to want to get better. And if you do that every quarter or every year, all of a sudden you're going to look up and the caliber of people that you bring in is going to improve. The quality of the experience that you're offering to people that are considering working with you is going to improved. They're going to leave feeling really good about your company, whether you hire them or not.