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248 - Mastering Negotiation — with Chris Voss
The Futur with Chris Do
How to Talk People Off the Ledge
I think a lot of people in the creative space don't have the confidence or the competence that you have, Chris. And so what they tend to do is they get real tense, and without knowing it, I think they speak in this assertive voice. It's hard to build rapport, it's hard to connect. You can practice this stuff seven, eight, nine times a day to practice these tones of voice and these approaches. Small stakes practice every single day. Just to learn the voice with your Lyft driver, with the clerk wherever you are, the Starbucks barista. Every single human being is an opportunity for you to increase Your emotional intelligence.
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