Are You Using Data to Anticipate Attrition?

"Data amplifies everything for good and for bad," he says. Data can be used to coach somebody on what the balance of interactions are, "and you can actually use it as a developmental tool." In an environment where people who are in the front line role know more about the topic than you do, you have got to teach leaders how to learn how to draw all that out of them. The ones that don't just issue work assignments and then those people hate the place.