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26min chapter
How to Double Your Sales by Putting the Customer First with Amit Singh from Verizon
The Frictionless Experience
Creating Frictionless Digital Experiences for Diverse Customer Segments
The chapter explores the complexities of digital platforms for various customer groups, focusing on architecting the unique 20% for optimal user experiences. It highlights the impact of sales experiences on understanding customer needs and the importance of seamless journeys from awareness to purchase. Emphasizing data-driven approaches and customer feedback, the discussion underscores the value of integrating assisted and digital sales processes for both B2C and B2B sectors.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode