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4min chapter
Rakuten’s Business Model – Size, Scope & Mission
MarTech Podcast ™ // Marketing + Technology = Business Growth
Mastering Customer Retention
This chapter explores the significance of customer retention and loyalty programs in reducing churn rates and increasing satisfaction. It emphasizes personalized experiences, effective metrics for measuring loyalty, and the strategic benefits that satisfied members offer in attracting new customers.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode