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6min chapter
Enhancing Efficiency at Century Communities with Microsoft Teams Phone
Microsoft Teams Insider
Innovating Customer Support with Microsoft Teams Phone
This chapter explores a proof of concept trial where a service desk team tested call center functionalities using Microsoft Teams Phone in a cloud environment. It highlights the importance of seamless service continuity during system transitions, the implementation of improved communication tools, and their impact on customer service training and operational efficiency.
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode