380: Journey Mapping Masterclass 2: Workshop Your Journey
The CX Cast
Navigating Journey Mapping Workshops
This chapter emphasizes the importance of maintaining momentum in journey mapping workshops by setting clear expectations and fostering an environment for hypothesis-building. It highlights techniques for engaging participants, assessing customer experiences, and generating actionable insights through collaborative ideation.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
