First Person Plural: EI & Beyond cover image

Stress and Renewal with Richard Boyatzis

First Person Plural: EI & Beyond

CHAPTER

The Emotional Intensity of Conflict

People are less creative because they don't feel free and open. The emotion that you communicate, your tone of voice, particularly of your whole being, can help or hurt the other person. They can add stressso that can lessen strett. Back in 19 69, seventyn 71, one of the things that we were taught to do was the descalate conflict.

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