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Called to Account

The Reith Lectures

CHAPTER

The Paradox of Accountability

This chapter delves into the evolving landscape of accountability within public institutions, emphasizing the rise of stringent regulations and performance metrics. It critiques how these measures, intended to enhance service quality, often compromise genuine professional judgment and erode public trust. The conversation advocates for a shift towards 'intelligent accountability' that balances oversight with independence and focuses on authentic service rather than mere compliance.

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