When you first start a project, especially when you're remote, it's very hard to remember people's names and their respective roles. You get emal hangouts, at least of my company, text phone call, meetings, huddles on slack, you know, slack communications. And what i've found is that everybody has a preference. I've strong preference for a particular communication style. So one thing that i do is i'll create a spread sheet with people's names on them, and then i'll ask them what their communication preference is. It's almost speaking to them in their native tongue.

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