S3 E12: How to Build a Customer-Centric Organization with Jess Cervellon
Down To Chat
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Building a Customer-Centric Community Through Data and Engagement
This chapter explores the significance of customer experience and community in creating a customer-centric organization. It offers tactical insights on leveraging customer data and integrating community teams into brand strategies, while also discussing tools like ChatGPT for enhanced engagement.
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Transcript
