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The Emotional Impact of Feedback and Praise
In this chapter, they discuss the emotional impact of receiving feedback and praise online versus in person. They talk about how receiving positive comments online can feel less meaningful compared to hearing them in person. They also mention that while positive feedback is uplifting, there are also negative comments that can affect them, but they have developed a thick skin over time. They mention the satisfaction of hearing in-person feedback at events like the WF in conference.