Retail expert Joel Bines on the rise of the “me-centric” economy
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Meetail Economy and the Six C's
The book is in three parts. The first part of the book makes the case for the Meetail revolution and the quantum consumer. And then the thirdpart of the book, and we can get to this if you like, is the Holy crap. We acknowledge the Meetail economy. How do we think about changing our business? What are the six C's that help you build relationships with consumers?
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