Get episode summaries right in your inbox so you can easily reference, save, and apply what you learn: thedesignpsychologist.substack.com
Why do so many user personas fail in practice, and what can we do about it?
Have you ever worked on a team where everyone had a different idea of who the user was? Or watched a beautifully crafted persona become ignored or misused? You're not alone. In this episode, we explore why traditional personas often fall short—and how alignment personas can change everything.
You'll learn how to cut through organizational chaos, align stakeholders, and get your team moving in the same direction. You'll also discover a fast, psychology-informed method to surface assumptions, prioritize goals, and build products that stay focused on what really matters.
Meet Our Guest: Tamara Adlin Tamara Adlin is a UX legend. She's the co-author of The Persona Lifecycle and The Essential Persona Lifecycle, played a key role in shaping Amazon's UX strategy, and now leads the charge with her new concept: alignment personas. Her work helps teams avoid derailment, align faster, and make smarter design decisions. She also hosts the podcast Corporate Underpants, tackling the organizational dynamics that show up in bad products.
What We Cover:
- Why personas started off strong—and where they went wrong
- What makes alignment personas radically different and more effective
- How executives act like "tornadoes" and what that means for your designs
- Why assumptions are more powerful than data—and what to do about it
- A five-step alignment process you can run in a single workshop
- Practical tools like the strategy wedge and purpose slide
- How to use design psychology on your own team to influence strategy
Key Takeaways:
- Most personas fail because they gather dust, get misused, or don’t align with actual business priorities.
- Executives often bring strong, unspoken assumptions. Unless you surface them, those assumptions will quietly shape everything your team builds.
- Data alone doesn’t change minds. But alignment personas help teams reveal what they believe—and align around it.
- You don’t need months of research. Just five conversations can expose misalignment, clarify direction, and build shared understanding.
- Design psychology isn’t just for users. It’s a powerful tool for navigating organizations, aligning teams, and protecting your product from chaos.
This episode is packed with real talk, powerful analogies (Greek gods and all), and methods you can use immediately. If you're ready to turn misalignment into momentum, this conversation with Tamara Adlin is your guide.
Subscribe to the newsletter at thedesignpsychologist.substack.com
