All in the Mind cover image

Is ‘are you ok?’ a good question and how your eyes give away memory precision

All in the Mind

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Navigating Emotional Support in Crisis

This chapter examines the emotional toll experienced by NHS 999 call handlers following traumatic calls, highlighting the significance of empathetic support from colleagues. The discussion underscores the complexities of providing help in high-stress environments and the potential psychological impact of bystanders' expectations. It emphasizes the need for intuitive support over conventional inquiries about well-being, advocating for more meaningful forms of assistance during distressing moments.

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