#525: [Amazon Connect] Episode 1 - Personalize Customer Engagement By Empowering Agents
AWS Podcast
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Local Measure - The Next Generation Customer Experience Company
Local measure started as a customere business that focused on retail and tourism. The pandemic hit, and our customers were really badly impacted. So the core of the c x shifted from the retail store into the contact centre. When we saw amazon connect, it was an opportunity for us to set of turbo charge what we'd been doing at scale.
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