Navigating Insights: The Challenge of Communication and Expectations

Do you cringe at the mere mention of the word, "insights"? What about its fancier cousin, "actionable insights"? We do, too. As a matter of fact, on this episode, we discovered that Moe has developed an uncontrollable reflex: any time she utters the word, her hands shoot up uncontrolled to form air quotes. Alas! Our podcast is an audio medium! What about those poor souls who got hired into an "Insights & Analytics" team within their company? Egad! Nonetheless, inspired by an email exchange with a listener, we took a run at the subject with Chris Kocek, CEO of Gallant Branding, who both wrote a book and hosts a podcast on the topic of insights! For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.