Learn three practical steps to enhance your listening skills when someone is venting, whether it's in a professional or personal setting, as discussed in an article by Mark Goulston and elaborated upon by the guest on the podcast.
Mark Goulston: Real Influence
Check out Mark’s article on this same topic on the Harvard Business Review blog
Three three-step process that Mark recommended:
1. What are you most frustrated about?
2. What are you most angry about?
3. What are you really worried about?
Here are links to Mark’s books:
Real Influence: Persuade Without Pushing and Gain Without Giving In
Just Listen
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