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3min chapter
Don't be a jerk to your barista — and other thoughts on frontline work | Adriann Negreros
TED Talks Daily
Challenges and Opportunities in Frontline Work
This chapter explores the difficulties faced by frontline workers and highlights the importance of understanding and improving these jobs. It suggests that CEOs should spend more time experiencing frontline work, even proposing a 30-day immersion.
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highlights
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