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Kwame Christian on Deal Discovery and Emotional Intelligence: Reverse Interview by Lauren Sabo

Negotiate Anything

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Navigating Difficult Clients

This chapter focuses on strategies for effectively managing difficult clients, highlighting the universal challenges faced in client-facing roles. It emphasizes the importance of proactive communication and emotional intelligence to align expectations and mitigate conflicts. Listeners are encouraged to adopt a strategic mindset to foster better outcomes in negotiations and client relationships.

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