Intro

In this episode of Retailgentic, Scot sits down with one of the most influential product leaders in commerce technology: Nitin Mangtani, SVP & GM of Salesforce Commerce Cloud. Their relationship goes back almost two decades, intersecting at Google, during the rise of online shopping, and now again at the dawn of agentic commerce. Nitin shares his journey from supply chain analytics at i2 Technologies, to building Google’s earliest commerce products, to founding and scaling PredictSpring, and finally leading Salesforce’s reinvention of unified and agentic commerce. This conversation is packed with history, strategy, and forward-looking insights into where AI shopping agents are taking the industry.

Timestamps:

03:20 – Early career: i2 Technologies & supply chain beginnings
10:00 – Joining Google in 2006
13:30 – Launching Google Commerce Search & Site Search
16:40 – Froogle/Google Shopping goes from “fun project” to billion-dollar business
18:00 – Comparison engines, feed specs & early retail taxonomy challenges
20:15 – Canonicalization and why product data was Google’s first “AI problem”
22:40 – Leaving Google to start PredictSpring
24:20 – PredictSpring’s original vision: mobile commerce & no-code apps
26:05 – Pivoting PredictSpring: TAM realities & shifting to Point of Sale
29:00 – Competing with Shopify POS, Square & the white space in enterprise POS
31:30 – Startup lessons: pivots, risk, funding & an 11.5-year journey
34:45 – Salesforce approaches PredictSpring: acquisition story
38:00 – Meeting Marc Benioff & Salesforce’s leadership culture
41:00 – Becoming SVP/GM: unifying Commerce Cloud, POS, OMS & Payments
44:10 – Agentforce & the Agentic Commerce Protocol (ACP) with OpenAI & Stripe
47:10 – Discovery vs checkout: why syndicated checkout is harder
49:30 – Messaging commerce: WhatsApp, SMS & conversational transactions
51:30 – Full automation: replenishment, grocery & true agentic behavior
52:45 – Why commerce is strategically important to Salesforce

Agentic commerce isn’t just a channel change, it’s a full-stack rewrite of how discovery, decision-making, and checkout work. Nitin makes clear that the next wave won’t be about small UX improvements, but about systems that think, act, and transact on behalf of consumers and retailers alike. With leaders like Nitin driving Salesforce’s transformation, the future of unified and agentic commerce is arriving faster than expected.

👉 Connect with Nitin: https://www.linkedin.com/in/nitinmangtani/
👉 Learn more about Salesforce: https://www.salesforce.com/

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