2min chapter

Lenny's Podcast: Product | Growth | Career cover image

Vision, conviction, and hype: How to build 0 to 1 inside a company | Mihika Kapoor (Product at Figma)

Lenny's Podcast: Product | Growth | Career

CHAPTER

The Significance of Direct Communication and Continuous Feedback in Relationships

Exploring the significance of direct communication in building genuine connections, this chapter stresses the value of openness to feedback and offers strategies for cultivating a culture of continuous feedback exchange.

00:00
Speaker 2
So this direct communication point, you made somebody share this quote, Alice Qing, who's I think your EM said this about you, that she's in awe of how direct you are, especially how you can make it not personal, help people focus on the matter at hand. Any other advice you have there for people to one, either be more direct and successful in that being directness. Or is there an example you can share where like, because I think people hear this, they're like, Oh, yeah, I'm going to be direct. I'm going to be so direct. It's going to be great. And then it's so hard to actually do. So is there an maybe an example that comes to mind like here's something you did recently of like, Oh, wow. Okay. I see what she's talking about.
Speaker 1
So I think that directness only works if it's two way. Um, if it is one person being really direct with another person and then the other person being afraid
Speaker 3
to talk, you will
Speaker 1
end up in probably a not great relationship where communication is only going one way and both people will be like in their own head. The person being direct will be like, why is the other person not responding to my feedback? And then the other person will be like, why am I the only one getting so much feedback? You know, the manner where I used to work had this phrase feedback as a gift.
Speaker 3
And I
Speaker 1
so deeply believe in this. And in order to really lean into that phrase and really embody it, I think it's really important that feedback is this like constantly flowing thing, not something that happens like once or twice a year when you have an official feedback cycle. And the way that I try and create this culture of constant, like direct communication, constant feedback is if you have feedback to give someone else, I think you can start by asking, Hey, do you have feedback from me and kind of taking the feedback first? So then the that person feels like, okay, like maybe I have my way of seeing this situation, like let me communicate that and get off my chest. And then when you give your feedback, it's sort of even, and then feedback, in my opinion, is something that you should always act on, right? So then to the extent that you can, as soon as possible, put that into effect and be like, okay, I'm hearing this, I'm going to do XYZ in order to like combat that. I think then that incentivizes the other person to do the same.

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