"I like that I'm not operating as a fiduciary to the shareholders," he says. "It is impossible to chase that without introducing an unacceptable amount of sociopathy into your into the way you work" The agency has had more than once boomerang clients where new person comes in, we hit the curb a year later and they're over ridden. But there's just nothing you can do to prevent that kind of thing from happening so all you can do is try and make it as recoverable as possible."

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