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S1 E2: On Building Brand, Playing the Long Game, and Scammy Retention Tactics

Down To Chat

CHAPTER

Are You a Player, or a Role Player?

"I'm not involved in product at all, but i want to have a great brand. I want to have mazing c x and retention," he says. "Having a great customer experience and having great retention is something that is a unique value proposition." He also talks about the importance of understanding what people are looking for when they sign on as an NBA executive.

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