Don Scheibenreif, Gartner // Invisible Machines // S2E9
Invisible Machines podcast by UX Magazine
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The Concept of Machines Becoming Customers
The speakers discuss the concept of machines becoming customers and explore its origin, impact on their work, and levels of agency given to machines. They also delve into communication channels between machines and humans, the role of humans and algorithms, and the implications of relying on centralized decision-making algorithms.
Play episode from 02:49
Transcript
