380: How to Find Confidence in Conflict, with Kwame Christian
Coaching for Leaders
00:00
Negotiation, Conflict, and Acknowledging Emotions
The chapter explores the differences between negotiation and conflict, focusing on how acknowledging emotions through compassionate curiosity can lead to effective conflict resolution. It discusses the importance of addressing emotional aspects before transitioning to negotiation and emphasizes building strong relationships through understanding emotions for successful outcomes. Techniques like mini negotiations and guessing the other party's emotions are highlighted as strategies to enhance persuasion and deepen understanding in conflict situations.
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Transcript
